All nonperishable products have a 14-day return policy, which means you have 14 days after receiving your merchandise to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels intact, and in its original packaging. You’ll also need the receipt or proof of purchase
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Damages And Issues
Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any photographs you include will help us coach our Shipping Team toward improved performance. Send messages to Sales@sufiproducts.com
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@sufiproducts.com and send your item to:
Sufi LLC 20140 Scholar Drive, Suite 216, Mailbox#18 Hagerstown,MD 21742, United States.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned: Sufi Craft Cocktails infusion kits.
Late or missing refunds (if applicable):
If you haven’t received a refund after 7 days, check your bank account or contact your credit card company, there is often some processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@sufiproducts.com
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
Sufi LLC 20140 Scholar Drive, Suite 216, Mailbox#18 Hagerstown, MD 21742, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.